frequently asked questions
All order take 3-5 days for processing.
Standard Shipping depends on where you live, most packages will be delivered within 4-8 business days.
Packages ship out Monday - Wednesdays.​
​
Orders placed with Rush Shipping will ship out in 24 hours
Shipping & Processing?
We strongly advise against the use of our products if your allergic to any of the ingredients. All products will have the ingredients listed in ICNI form. Please check our ingredients tab to view a list of our inventory.
NO coconut oil, No almond oil, No NUTS.
Do you use nut products?
We are a small batch company.
Cancellations are accepted within 24 hours of orders being placed. Please contact us via email to cancel.
​
Cancellations?
Unfortunately, we are not responsible for lost or stolen packages. If this is a concern please contact us immediately and we can provide you with the confirmation of delivery date and a time frame. If you would like signature delivery (+5up charge) please leave a note.
Lost or stolen packages?
store
policies
To protect the health and safety of our customers, we do not accept returns for products once they've been shipped. Due to the nature of our products refunds may not be issued for body products. However, if a product comes damaged please contact us at hellorosecollection@yahoo.com
Statements regarding our products have not been evaluated by the FDA. These products are not meant or intended to treat, diagnose, cure, or prevent any disease, medical or skin condition. Before using any product please perform a 2 step spot test on skin.
**CAUTION** For External use only. Always avoid contact with eyes.
**WARNING** Pregnant women and those who are nursing should not take this product without approval of a physician.
The Rose Collection by Charlie Rose strictly adheres to the proper usage rates of fragrances and essential oils in all products as set forth by the International Fragrance Association. Scents will vary in strength based off their usage rates.